Skip navigation
Accounting Home Travel On-line Forms

Google Search

Student Accounts


Student Accounts Office
Frequently Asked Questions

  1. What is the Student Accounts Office responsible for?

    The Student Accounts Office provides a variety of financial services to all students. Direct your questions regarding your school account (i.e. balance, charges) to our office and a friendly Student Account Representative will gladly assist you. All scholarship, emergency loan, and financial aid checks are disbursed through our office.

  2. Is there a payment plan available to pay my tuition?

    Yes. The CSUSB Installment Payment Plan (two installment plan) is available to any student classified by CSUSB as a resident of California. A $22.00 non-refundable installment plan processing fee is required. For the Installment Payment Plan details, deadlines, and agreement, please refer to the CSUSB class schedule or come to the Student Accounts Office located in Sierra Hall, Room 119.

  3. Can I have my financial aid deposited directly into my account?

    All students will have the ability to sign up for Direct Deposit themselves through their My Coyote Student Center. Below is additional information to guide the student to the website link and tutorial instruction regarding this new Direct Deposit feature;

    1. Students who want to set up their Direct Deposit account will need to log into their My Coyote, go to their Student Center and click on the Enroll in Direct Deposit link.
    2. Further instructions (tutorial) are available at the MYCOYOTE SELF-SERVICE eHELP CENTER.
  4. I overpaid and now I have a credit on my account. Can I get a refund?

    Yes. Refund Request Forms may be submitted to the Student Accounts Office, or the Bursar Office. Refunds are typically processed within 5-7 business days; refunds for check payments can take 4-5 weeks. A $25 processing fee may be assessed.

  5. Why do I have a hold on my account?

    A student can have a hold on their account due to an outstanding financial obligation, their Financial Aid did not feed to their account, or a Direct Loan or Perkins Loan Entrance/Exit Workshop is required. Contact the Student Accounts Office for specific details.

  6. Can my hold be lifted if I set up payment arrangements because I need to register for the next quarter?

    No. All outstanding fees must be paid in full before the hold can be lifted.

  7. Where do I pay off the balance on my account?

    Payments can be made through MyCoyote, at the Bursar's Office located in Sierra Hall, Room 102, or mailed to:

    California State University, San Bernardino
    5500 University Parkway, SH-119
    San Bernardino, CA 92407-2397

    NOTE: Payments on student accounts that have been submitted to collections must be made directly to the collection agency.

  8. Why do I still have a balance on my account if I dropped classes before census?

    Due to the newly enacted Return of Title V, all fees are prorated if classes are not dropped before the first day of class.

  9. What is the Tax Relief Act of 1997 (TRA97)?

    The TRA97 provides two tax credits, the Hope and the Lifetime Learning Credit. These credits are designed to reduce the amount of out-of-pocket expenses for higher education. The IRS has further information on their web site regarding the requirements to qualify for these credits.

Financial Aid

  1. When will I receive my Financial Aid money?

    Initial Financial Aid disbursements will occur approximately ten days before classes begin. Checks are mailed out every Monday, Wednesday, and Friday. Direct deposits are made Monday, Wednesday, and Friday for the first two weeks of each new quarter then Wednesday and Friday only thereafter.

  2. How much Financial Aid will I receive?

    The amount of Financial Aid you will receive cannot be given out over the phone due to student confidentiality. This information can only be provided if the student comes in person and presents two forms of identification to the Student Account Office located in Sierra Hall, Room 119.

  3. If a check was mailed, when will I receive it?

    The check will be delivered in a timely manner, approximately 3-4 days, from the date of mailing provided the student's address is correct.

  4. Can I pick up my Financial Aid check?

    No. Due to the high volume of Financial Aid checks generated, all checks are either mailed or direct deposited only.

  5. Explain the difference between the expected Financial Aid award and the amount of the check I received.

    Outstanding amounts owed are deducted from the Financial Aid award prior to the balance being disbursed to the student. Questions regarding the actual amount of the Financial Aid awarded must be directed to the Financial Aid Office.

  6. I never received my Financial Aid check, what should I do?

    If the check is not received within two weeks from the date of mailing, the student will need to complete and sign an Affidavit of Lost Check at the Student Accounts Office located in Sierra Hall, Room 119. A reissued check takes approximately 4-5 weeks.

For Complete Financial Aid Information please visit the Financial Aid Website

Emergency Loans

  1. How do I apply for an Emergency Loan?

    Emergency loan applications are available for currently enrolled students. You can apply at Student Accounts Office in Sierra Hall Room 119. A student may receive only one emergency loan per academic school year and a 2.0 cumulative GPA is required.

  2. Can my Financial Aid pay the amount owed on an Emergency Loan?

    No. Financial Aid is to be used for payment of State University fees and mandatory campus fees. Students should not rely on Financial Aid to pay an Emergency Loan debt.

  3. How long does it take to process an emergency loan?

    Please allow 5 working days.

  4. When do I need to pay my emergency loan?

    Please refer to your promissory note. You need to make your payment by the "Due On or Before" date.

Perkins Loans

  1. I am a Perkins Loan recipient. Where do I mail my payments?

    Borrower Payments
    ECSI
    181 Montour Run Road
    Coraopolis, PA 15108

  2. Is the Direct Loan Exit Workshop the same as the Perkins Loan Exit Workshop?

    No. If you received both types of loans, the borrower is required to complete both exit workshops.

  3. Why do I need to do an exit interview?

    The terms and conditions of your loan require you to complete an exit interview before you leave CSU, San Bernardino. For a Perkins loan exit interview call (909) 537-5161 and schedule an appointment. For a Direct or Stafford loan exit interview please see the Financial Aid Office.

  4. Can I have direct deposit as a Perkins Loan recipient?

    No. The borrower must sign for a disbursement check

For Complete Financial Aid Information please visit the Financial Aid Website

Adobe Acrobat Reader Microsoft Office Viewers